Frequently Asked Questions

Everything you need to know about your CocoBeauty experience

What is the status of my order?

Once your order is placed, you will receive a confirmation email. After your package ships, we will send a tracking link so you can monitor its progress in real-time.

Are your beauty products cruelty-free?

Yes, CocoBeauty is committed to ethical beauty. All our products are 100% cruelty-free and we do not test on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.

Can I return a product if I'm not satisfied?

We offer a 30-day return policy on most items. Products must be in their original packaging and lightly used or unopened to qualify for a full refund.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Do you offer samples with purchases?

We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.